Frequently asked questions

Shipping

• How much does shipping cost?
  • Shipping costs vary depending on your location and the size and weight of your order. You can get a shipping estimate at checkout.
• How long will it take to receive my order?
• Delivery times vary depending on your location and the shipping method you choose. 
• You can find the estimated delivery time at the check out page.

• What if my order arrives damaged?
  • If your order arrives damaged, please contact us immediately so we can resolve the issue.

Returns

• What is your return policy?
  • We offer a [Number]-day return policy on most items. Items must be returned in their original condition.
• How do I return an item?
  • To return an item, please contact us for a return authorization. You will be responsible for the cost of return shipping.

Payment

• What payment methods do you accept?
  • We accept all major credit cards and PayPal.
• Is it safe to shop online with you?
  • Yes, it is safe to shop online with us. We use the latest security measures to protect your information.

Other

• How do I track my order?
  • You can track your order online using the tracking number provided in your shipping confirmation email.
• I have a question that is not answered here. What should I do?
  • Please contact us and we will be happy to answer your question.